Hi,
This is my first post. I am computer technician trying to help an Autocad user who has problems opening certain files. This is a description of the problem:
The user has Autocad 2014 64 bit Service Pack 1 running over Windows 7 Pro. Everything is working fine until she receives .dwg files from a supplier that uses Autocad 2010. When she opens those files, the screen is empty, no crash/freeze, no error message, just a black background. The other opened files are still there in the background.
The only way she can open the file is by asking a colleague, also running Autocad 2010, to open the file and convert it using the WBLOCK command. After the conversion the Autocad 2014 user can open the file without issues.
Can anybody help with that problem.
Thanks in advance.
--
Alain